NOD32 Customer Comments

(The comments below have been received from customers of Software Security Solutions and represent the opinions of the individual composer. Comments are published with the author's permission.)

"I want to let you know that your customer support is superior!    The buying experience was very easy.. I found you with a search on the internet.  I had a problem initially downloading the program and called your customer service.  Ther person I spoke with was exceptionaly helpful.  I would without a doubt recommend you to other users.  Keep up the great work and God bless!"  Nancy G.

"Mr. Robertson, I would like to relate to you the unbridled happiness I have with your computer security product eset-smart nod-32. After using mcafee for several years and experienceing nothing but frustration, Nod-32 was suggested, after finding you online and purchasing said product, it has preformed exactly as you said it would (no slowdowns due to resource overuse, interface is very user friendly and installation is a breeze). I would also like to commend you for your comittment to my support issues. You told me what you would do and you are a man true to your word, a personal trait I find very adimirable. ." Jerry F.

"We've used NOD since 2003 and really like it. 2.7 threw my husband a curve when he saw AMON, IMON, etc. He is now used to it, and was panicked about renewal. I had to give him my email so he could get the username and password. He was relieved.
I read Wilder's Security for 6 months before trying NOD. I like its effiency and effectiveness. Thanks for being such a caring company." Lois Q.

"As evidenced by your letter, your customer service is exemplary. I have been an ESET Software Security Solutions customer going on for the third year and I am TOTALLY satisfied with your product and customer support services. You may use me as a reference or testimonial at any time. Thanks for being a conscientious and an honest supplier. We need more businesses like yours." Ivan W. M.

"Buying experience was wonderful, installation easy since this was a renewal, and I love this product to pieces.  I wouldn't use any other product on the market.  Never does Nod give me any headaches like the other's out there.  It doesn't pop up and annoy me, it just does its job and I trust the protection. I can't think of anything you can do but keep getting better! Thanks so very much!" Kathryn L.

"I just renewed and installed NOD32, and want to say how painless the procedure was.

I am _so_ glad I got rid of Symantec last year, although doing so was far from easy. Updates had been a nightmare to get and install. Then, it daily nagged me to register this and that bit. Symantec was absolutely impossible to contact (even by e-mail). It's a pleasure to be able to interact with a person.

Your product is a dream. Thanks!" Leona

"I would like to take this opportunity to commend Nod32 on being an excellent anti-virus program.  The buying experience is simple and user-friendly, and I like the fact that there is plenty of advance notice that the program is due for renewal.

I originally discovered Nod32 when a friend gave me the trial version.  I liked it so much that I ordered it as soon as the Trial expired.  No other ant-virus I have tried so far has been as effective as Nod32 for blocking malicious spyware and viruses.   I recommended Nod32 to my mother last year, and she is very happy with the service and intends to renew when the time comes.

Keep up the great work~ " Best Regards, Myrna B.

"Though my setup.exe file had been corrupted, one of your support personnel helped me download your current NOD 32 3.0 program. So far everything is working in excellent order. Thanks for the support! "Richard G.

"You have excellent customer service! which by the way is almost impossible to find! You even took the time to reply to my email almost unheard of....a real person! without getting "do not reply to this email....." thanks again!  Linda K.

• How was your product buying experience?  Could not have gone better! Thank you for the personal attention. Please keep that type of HUMAN support.
• How did you hear about Software Security Solutions and NOD32? Google and local computer store Micro Centers turned me on to NOD 32 for home use.
• How can we better serve your computer security needs? Just keep doing what your doing.

Thank you, Ben I.

"I used a free Antivirus called AVP for several days until I could buy the renewal for me and my daughters computers. Let me say, I am so glad to get NOD32 back. Enough Said. ;)" Sincerely, Gary A

"My buying experience was wonderful, Susan was most helpful and sent me info to help download the software. Somehow the computer did not capitalize a letter that I needed to make the software work, Susan very kindly helped me to fix this problem. She is wonderful. I was referred by a McAfee customer service rep. He said that with peoplepc and Vista I didn't want McAfee. I am retired so I don't have a company, I would appreciate updates, and please know that I will refer you to anyone who asks. Again thank you so much." Dean T

"A company that cares? That makes a refreshing change.

The product buying experience [with Software Security Solutions] was pretty darn easy and had no worries about it. Easy to understand and the emails all came as promised on a very timely manner." Nigel A.

"I read about NOD in one of the computer magazines a couple years ago. I have it running on two of my machines and will probably put it on a third when my current version of Norton expires. My experience has been a good one with NOD and the performance is better than Norton and Trend Micro." Greg C.